QUESTIONS

What does Apex Service do?

We're a UK business utilities broker. We compare and switch your electricity, gas, water, broadband, telecom and card-machine contracts to get you the best rate available.

Where do you operate?

We cover the whole of the United Kingdom — England, Scotland, Wales and Northern Ireland.

Is your service really free?

Yes. We're paid a small commission by the supplier you switch to. You pay nothing extra and your rate is the best the supplier has.

How many suppliers do you work with?

Over 40 trusted UK suppliers across electricity, gas, water, broadband, telecom and merchant services.

Do you only work with big businesses?

No — we work with everyone from single-site cafés to multi-site manufacturers and national chains.

How do I get a quote?

Email or upload a recent utility bill via our contact form. We come back within 24 hours with live comparisons.

How long does a switch take?

Electricity and gas switches normally complete within 21 days. Water, broadband and card machines vary by provider — usually 2–6 weeks.

Will my supply be interrupted?

No. Switching only changes who bills you. The underlying network — pipes, cables, lines — stays exactly the same.

Can I switch if I'm already in contract?

Yes. We prepare a quote ready to lodge in your contract end window so the switch happens automatically when you're free to move.

What if I've gone past my renewal date?

You'll be on expensive 'out-of-contract' rates. Get in touch today — we'll move you onto a fair contract immediately.

How much could I save?

Our average client saves around 30% on their first switch. Actual savings depend on your current rates, usage and contract length.

What contract lengths do you offer?

Typically 12, 24, 36, 48 or 60 months. Longer contracts usually unlock lower rates — we'll advise the best fit for you.

Are quotes fixed or variable?

Most business contracts are fixed-rate, so your unit price doesn't change for the contract term. We offer flexible products too if that suits.

Do you handle bill validation?

Yes — we audit your bills against your contract rates and challenge errors with the supplier on your behalf.

What's your response time?

Quotes within 24 hours, Mon–Fri. Urgent supply or contract issues are prioritised same day.

Do I get a named contact?

Yes — every account gets a named consultant who handles your switch and all renewals afterwards.

How do I report a problem?

Email info@apextechservices.uk or call your account manager directly. We escalate to suppliers on your behalf.